Disabled passengers in Darlington sue bus firm Arriva
Disabled people in North East England are being denied access to the buses. They are taking Arriva buses to court because a number of passengers are claiming that the buses failed to stop upon request. Seven disabled people also claim wheelchair users have been refused access to some buses where there was already a pushchair on board.
Ann Dodsworth, 60, who has multiple sclerosis, said she had been left feeling “embarrassed and humiliated” by Arriva’s drivers. Passengers claim that the driver will say, ‘sorry there’s a pushchair on’. and then wait for the other passengers behind me to get on, they let them on and we are left waiting.”
Arriva issued a statement in response to the claims, stating: “We are satisfied that we comply with the current guidelines with regard to the Disability Discrimination Act.
“It is disappointing to hear that some customers may not have experienced the level of service we expect. We will of course continue to investigate any individual concerns and deal with them in an appropriate manner.”
It also said the opportunity for a wheelchair user to travel may depend on other passengers and how full the vehicle is.
The case continues.
Arriva run many of the buses in the Dacorum area. If any of you have had problems with Arriva buses then please let me know. You can leave a comment below or rate the article,